Return and exchange orders in Baleine:
We strive to make your shopping experience with us a unique and hassle-free one. To ensure your complete satisfaction with your purchases, we offer flexible return and exchange policies that aim to meet your needs with ease.
Return Policy:
- Return Window: You have seven days from the date of receiving your order to return any product.
- Refund Process: Once the product is received by the shipping company, the refund will be processed to your bank account within 3-5 business days.
- International Orders: Orders placed from outside Saudi Arabia are not eligible for returns.
- Exceptions: Opened perfumes are non-returnable. Please try the perfume using the provided sample.
If you wish to return a product, simply visit our return page and initiate the process with just a click.
Exchange Policy:
- Exchange Window: You can exchange your product within seven days of receiving your order.
- Facilitating Exchanges: After submitting your exchange request, a prepaid shipping label will be sent to your email to help you return the product with ease.
- International Shipping: International orders are not eligible for exchange or return.
- Conditions: Products that have been opened or used are not eligible for exchange.
If you have any other inquiries, we will be happy to serve you through the communication channels of the customer service of Baleine.
WhatsApp: +966560855235
Twitter: Baleine_sa
Instagram: Baleine.sa
Email: [email protected]
